Return Policy

Tavriquo Return & Refund Policy

We want you to be happy with your purchase. If something doesn’t work out, our return process is simple and transparent.

Return Window

You may request a return within 30 days of delivery.

Eligibility

Items must be:

Unused or gently inspected
In original condition with no major damage
Returned with original packaging, accessories, and manuals
Not heavily used, altered, or modified

Because many of our products are electrical or household-function items, we ask that you test them briefly for functionality only. Heavy use or installation may affect return approval.

Non-Returnable Items

The following are final sale unless defective:

Personalized or custom-made products
Opened hygiene-sensitive items
Consumable or grocery items where sealed packaging is broken
Clearance or “Final Sale” marked products

How to Start a Return

Email customer@tavriquo.com within 30 days of delivery.
Include order number, item name, and reason for return.
Attach photos if the item is damaged, defective, or incorrect.
We’ll reply within 1–2 business days with return instructions.

Do not send items back without approval — unauthorized returns may not be processed.

Return Shipping

Change-of-mind returns: customer pays return shipping
Defective, damaged, or wrong items: Tavriquo covers return shipping

We recommend a tracked shipping method.

Refunds

Once we receive and inspect the return:

Approved refunds are issued to your original payment method
Processing takes 3–5 business days
Your bank or card provider may need 5–10 business days to post the refund

Original shipping fees are refunded only when the return is due to our error.

Exchanges

Fastest option: return the original item and place a new order. For defective items, we’ll arrange exchange directly.

Damaged or Defective Items